We do not provide refunds for change of mind unless goods areĭamaged or faulty,and in instances where item(s) ordered are out of stock. Product or receive an incorrect order please contact us within 14 days of purchase.' If you're disappointed in any way or should you receive damaged or faulty Our aim is that all our products reach you in perfectĬondition. We reserve the right to amend or terminate a Offers may not be combined with other promotions, offers and voucherĬodes unless otherwise specifically stated. Time-limited and orders may not qualify if they have not been fully processed by you within The Website and in such cases specific terms and conditions will apply. From home fragrance favorites to bodyĬare loves, we definitely have something amazing for whatever mood (or season) you’reįrom time to time, we may make available promotional offers on Need-right-now promotions we’ve got going on. This is the spot to watch for the latest deals, hottest steals and the most Welcome to the one-stop-shop for all Victoria's Secret What are your current offers and promotions? About Top Offers from Victoria's Secret Are prices the same online and in different stores?īecause product assortment and stock levels for items mayĭiffer between various stores and the website, the sale pricing and promotions may notĪll pricing promotions and product availability are subject toĬhange. Need to make a return? Follow our return by mail Don't worry! You can find all of your order information using My Orders We are working to provide a paperless experience. ![]() Why didn't I receive an invoice with my order? We will be happy to take a look at your order and discuss What if I received the wrong item from my online order? Before submitting the order, pleaseĮnsure all information are correct. To process and your address can’t be changed. Your account within 1-8 business days, but up to 30 depending on your issuing bank. If this happens, those authorizations will drop off NOTE: With each submission, you may place another hold on yourįunds for the total amount of the order. Try re-entering your CID or security code. Verify that your billing name (including middle initial) andĪddress on your credit card bill is exactly the same as you have entered. Street address, city, state and post code. If you get an error message about a credit card failure afterĪttempting to submit an order, you may want to check the following:Įnsure that there are no typos or misspellings in your name, Why is my credit card information not being accepted? Page, it begins to process and can’t be changed or cancelled. PLEASE NOTE: When you submit an order through our checkout On cases youĪre billed, refunds will be done to your mode of payment. You will not be billed for any cancelled items. If,įor any reason, your order or items are cancelled, we will email you with a detailed The reasons vary from errors in billing information to items that have sold out. Sometimes orders or items from an order are cancelled by our NOTE: Changes and amendments are not guaranteed depending on the conditions and evidence provided. ![]() If your order arrives with a missing item, We will be happy to take a look at your order and discuss options! What if my online order has missing items? If the product(s) ordered is discontinued or out of stock order does not meet the orderĬriteria set above on pricing order was made during web maintenance and caused by a system Victoria's Secret reserves the right to cancel or not move to process your order Items follow Victoria's Secret pricing unless otherwise stated in promotion or Gifts With Thailand reserves the right to make price changes prior to an order placed by you. Your items ordered, your order is still being prepared. If "Track Item" is not shown next to each of Note: It may take up to 48 hours after an order has shippedįor tracking information to appear. Log into ' My Account ' and review your order history. Will need your order number, and email address. Visit our Order Tracking page to view your order status. There are two easy ways to stay up-to-date on the status of Immediately and we will try our best to accommodate to your request but please note,Ĭhanges and amendments are not guaranteed. If you would like to make changes, please contact us To process and can’t be changed or cancelled. ![]() When you submit an order through our checkout page, it begins We often find that incorrectly types email addresses are often If you didn't receive your Order or Shipment ConfirmationĮmail, please contact us via our customer service and we can confirm the email address Why didn't I receive my Order Confirmation email?įirst things first - make sure to check your spam
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